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Rapid Cybersecurity Incident Response for a Leading Shipping & Logistics Company

Rapid Cybersecurity Incident Response for a Leading Shipping & Logistics Company

Shipping & Logistics

On July 19, 2024, a faulty CrowdStrike update caused system-wide crashes (BSOD) on Windows hosts, disrupting the IT operations of a major international shipping company. Orient Technologies swiftly responded, deploying a specialized incident response team to roll back the update, restore operations, and implement preventive monitoring. The rapid intervention minimized downtime and operational impact, ensuring seamless logistics operations.

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Client Overview

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The client is a global shipping and logistics company that relies on advanced IT systems for real-time tracking, communication, and operational management. Orient Technologies provides cybersecurity support and IT infrastructure management for the company’s mission-critical systems.

01

The Challenges

System Crashes & Downtime: The faulty CrowdStrike update led to Windows host failures, interrupting logistics operations.

Operational Disruptions: The outage impacted communication, shipment tracking, and overall supply chain management.

Urgent Remediation Required: Immediate rollback and system recovery were needed to prevent financial and reputational damage.

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02

The Solutions

Rollback of Faulty Update:

Collaborated with CrowdStrike to reverse the problematic update & Prevented further system failures.

System Reboot & Recovery:

Applied emergency patches and rebooted affected systems & Restored IT operations with minimal downtime.

Enhanced Monitoring & Prevention:

Implemented real-time monitoring for early detection of system anomalies & Strengthened validation checks for future updates.

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03

The Results

Full System Recovery within the designated downtime period.

99.9% System Stability Restored, preventing further disruptions.

Real-Time Monitoring Enhanced to detect future anomalies.

Strategic Cybersecurity Recommendations implemented for future resilience.

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05

The Impact

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Frequently Asked
Questions?

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