
Rapid Cybersecurity Incident Response for a Leading Shipping & Logistics Company
Shipping & Logistics
On July 19, 2024, a faulty CrowdStrike update caused system-wide crashes (BSOD) on Windows hosts, disrupting the IT operations of a major international shipping company. Orient Technologies swiftly responded, deploying a specialized incident response team to roll back the update, restore operations, and implement preventive monitoring. The rapid intervention minimized downtime and operational impact, ensuring seamless logistics operations.
Client Overview
The client is a global shipping and logistics company that relies on advanced IT systems for real-time tracking, communication, and operational management. Orient Technologies provides cybersecurity support and IT infrastructure management for the company’s mission-critical systems.
01
The Challenges
System Crashes & Downtime: The faulty CrowdStrike update led to Windows host failures, interrupting logistics operations.
Operational Disruptions: The outage impacted communication, shipment tracking, and overall supply chain management.
Urgent Remediation Required: Immediate rollback and system recovery were needed to prevent financial and reputational damage.
02
The Solutions
Rollback of Faulty Update:
Collaborated with CrowdStrike to reverse the problematic update & Prevented further system failures.
System Reboot & Recovery:
Applied emergency patches and rebooted affected systems & Restored IT operations with minimal downtime.
Enhanced Monitoring & Prevention:
Implemented real-time monitoring for early detection of system anomalies & Strengthened validation checks for future updates.
03
The Results
Full System Recovery within the designated downtime period.
99.9% System Stability Restored, preventing further disruptions.
Real-Time Monitoring Enhanced to detect future anomalies.
Strategic Cybersecurity Recommendations implemented for future resilience.
05
The Impact
Frequently Asked
Questions?
We provide Cloud services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.
A company can prepare for cloud to cloud migration by performing a comprehensive inventory of its current infrastructure, data, and applications, identifying potential compatibility issues or data migration challenges, selecting a compatible cloud provider, and developing a migration plan that includes testing and risk management measures
A company can ensure data security during cloud to cloud migration by using encryption and secure transfer protocols, implementing access controls and user authentication measures, and performing regular security audits and risk assessments.
Orient Technologies Limited offers a range of networking and content delivery network solutions.
Our team of experts can assist you with the planning, execution, and testing of your migration to the cloud. We also offer automated tools and services to help you migrate your applications and data quickly and efficiently.
Businesses that invest in proactive cybersecurity measures reduce breach costs by an average of 70%.
We offer a cyber risk assessment and an initial consultation to evaluate your current security posture.
Through advanced Endpoint Detection and Response (EDR) solutions, we secure devices across remote environments.
Yes! Our services are designed to integrate seamlessly with your existing technology stack.
Full-spectrum Cybersecurity Solutions - From Cybersecurity Awareness, endpoint security to Cloud Security and everything in between, Proactive threat intelligence, reducing vulnerabilities before they escalate, Customizable security layers based on your unique business needs, Strategic consulting through vCISO services, ensuring leadership-driven security frameworks, Cost-effective scalability, offering enterprise-level security to businesses of all sizes.
Healthcare (PHI - protecting personal health information), Finance (Aligning with regulatory compliances; safeguarding critical information assets), Retail & E-commerce (preventing data theft and securing payment systems), Technology (safeguarding intellectual property), SMBs and enterprises facing evolving digital threats.
Our solutions are designed with compliance at their core. We offer frameworks and automated tools to ensure your security practices align with industry regulations, minimizing risk and preventing costly breaches.
We provide Data Center Solutions to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.
Our team of experts can analyze your current collaboration infrastructure and provide recommendations on how to improve it for better productivity and efficiency. We also offer training and support services to ensure that your team is using the collaboration tools effectively.
Orient Technologies Limited offers a range of active networking components such as, switches, routers, SD-WAN, and WI-FI.
Our team of experts can analyze your current infrastructure and provide recommendations on how to optimize it for better performance, scalability, and cost-effectiveness. We also offer migration services to help you move to a more advanced and efficient infrastructure.
Orient Technologies Limited offers a wide range of compute and storage solutions, including virtualization, servers, storage, HCI, Backup and more.
We provide Digital Transformation services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.
Power Apps can be used to create a wide range of applications, including data entry forms, dashboards, workflows, and mobile applications.
Yes, Power BI includes collaboration and sharing features, allowing users to share reports and dashboards with others both inside and outside their organization.
Business analytics refers to the practice of using data and statistical methods to analyze business operations and make informed decisions. This includes the use of advanced analytics techniques such as predictive modeling, data mining, and machine learning to extract insights from large and complex datasets.
Data warehousing is the process of collecting, storing, and managing data from various sources in a central repository. It involves the use of specialized software and hardware to extract, transform, and load data from multiple sources into a structured data warehouse, where it can be accessed and analyzed for business intelligence purposes.
Yes, we offer continuous support after implementation to ensure your digital transformation remains effective and scalable.
We work with businesses in healthcare, finance, manufacturing, and retail.
Most clients start seeing improvements in efficiency and data management within 3-6 months after implementation.
We provide End User Computing services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU, and more.
Desktop Management in the Modern Workplace can improve productivity by providing employees with secure access to their applications and data from any device or location, and by streamlining the management and maintenance of desktop devices.
End-User Support can include help desk services, online support resources, training and education, and on-site support services
Zero Touch Deployment involves pre-configuring devices with settings, applications, and other configurations, and then using tools and automation to deploy the devices to end-users without requiring any manual intervention.
Mobile Device Management can help improve security by enforcing policies and controls that protect devices and data, such as passcode requirements, data encryption, and remote wipe capabilities.
Device as a Service can provide organizations with predictable costs, simplified procurement and deployment processes, and access to the latest technology and support services.
We provide multi-vendor support, managed services, annual maintenance contract, and facility management services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.
Orient has a large pool of skilled resources with a presence PAN India, this helps businesses to access specialized skills and expertise that they may not have in-house
An Annual Maintenance Contract (AMC) is an agreement between a customer and a service provider for the provision of ongoing maintenance and support services for a specified period. An AMC typically covers hardware and software maintenance, repair, and replacement services for IT systems, with the aim of ensuring maximum uptime and minimizing downtime.
Our Managed services involve monitoring, maintenance, and support of IT systems and backup and disaster recovery services which involves offering software licenses and administration, management and support for backup and recovery of data.
Our Multi-vendor support services involve hardware and software support through annual maintenance contracts and includes troubleshooting, repair, and maintenance services for devices and systems from multiple vendors.
Yes, our 24/7 support ensures your IT systems continue to perform optimally after implementation.
Many clients experience improved efficiency and reduced costs within the first 3-6 months of implementation.
Our solutions are designed with compliance at their core. We offer frameworks and automated tools to ensure your security practices align with industry regulations, minimizing risk and preventing costly breaches.
With our 24/7 Managed Security Operations Centre (SOC), threats are detected in real time, and response protocols are initiated within minutes.
With our Ai SIEM tool, we know about the threats faster and able to address them in a better manner. This really helps the customer in improving their security posture.
BFSI being very focused on CyberSecurity so Orient supports them and as well other industries such as Manufacturing, petroleum industries are too supported.
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