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IT Infrastructure Management and Services

 

The Infrastructure Management Services (IMS), a part of the IT Services Group at Orient, has over 20 years of experience in providing complete infrastructure management services.

We offer a portfolio of solutions for IT infrastructure management through operations, transformation, consulting services and a range of supply chain solutions across domains.

 

 

We provide a comprehensive range of flexible infrastructure management solutions that can be customized to meet each client’s unique requirements, which helps our clients improve operational and cost efficiency, reliability, security and continuity through select service modules.

The Infrastructure Management Services adhere to the highest quality standards and uses industry standard tools to facilitate business process improvement. It provides a solid back bone for global enterprises in their quest for business success.


Facilities Management Services

Orient's Facility Management Services are based on SLA model and are aimed for high infrastructure availability, better performance and higher security perspectives. FM incorporates frequent services review along with audits for the service deliverables when handling large and complex technology infrastructures.

 

 

 

 

The services are combinations of onsite and offsite service delivery methodologies to ensure that we meet customer requirements cost-effectively. The various service offerings are:

  • Project Management
  • Service Desk Management
  • Desktop Management
  • Server Management
  • Network Management
  • Mail Management
  • Application Management
  • Database Management
  • Asset Management
  • Data Center Management

The objective of the FM service is to manage enterprise infrastructures from an availability, manageability and performance perspective. A host of services devised to meet diverse customer requirements spans simple reporting of basic level availability of technology infrastructure to advanced system administration activities. The services offered are tailor-made depending upon the client's requirement.


Consultancy and Professional Services

Orient helps your IT department to overcome the challenge of implementing new technologies with our updated level of knowledge and expertise to deploy these technologies.

Our professional experts with planning, design and deployment services help customers to achieve simplified operation, increased utilization and overall optimal performances of entire IT infrastructure.

 

 

 

 

 

 

 

Although the services are tailor made as per requirement, we offer following generic services:

  • Citrix Implementation
  • MS Exchange implementation migration & services
  • Microsoft Active Directory planning implementation services
  • Enterprise Tape Library implementation from StorageTek, HP & IBM
  • ITIL based ITSM product implementation & support
  • Microsoft Cluster implementation & support
  • Checkpoint Firewall implementation
  • Thin Client implementation
  • Antivirus Installation
  • IT equipments relocation and redeployment services

The objective of the FM service is to manage enterprise infrastructures from an availability, manageability and performance perspective. A host of services devised to meet diverse customer requirements spans simple reporting of basic level availability of technology infrastructure to advanced system administration activities. The services offered are tailor-made depending upon the client's requirement.


Orient Hosted Managed Services

Today worldwide IT support is becoming complex and difficult to manage and deliver to every business needs.

Orient Hosted managed services (OHMS) is helping the Organisation to manage the IT services easily through it remote monitoring and support services. OHMS helps in automating the various processes and enable effective proactive action in every category of business needs. OHMS features are as-

  • Audit & Inventory management
  • Remote Control & live Connect
  • Monitoring and remote actions
  • Patch Management & Software Deployment
  • Ticketing control and records management
  • Reports & Info Center
  • IT Automation
  • Flexible, Web-Based Administration

OHMS customers are benefited with extensive-

  • 24 X 7 X 365 days support
  • Continue monitoring and proactive alerts helps in reduce the downtime.
  • Analysis available much before the disaster occur
  • Automated scheduling of patch and antivirus management
  • Cost reduction for the on premises resources expenditure
  • It give reports as per needs helps in various strategic decision to the customers. Reports are easy to customize.
  • Asset management becomes proactive which helps in reducing the failure rate.

OHMS is very easy to implement and connect to the customer assets. It improves-

  • Uptime and availability of the services
  • Compliance of the patch and antivirus management
  • Prevention from the treats and vulnerability increases
  • Response time improves and resolution time reduces
  • Improves the resolution and response time
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