Banking & Financial Services (BFSI)

State Bank of Mauritius (SBM Bank India) successfully modernized its digital banking platform by partnering with Orient Technologies as its AWS Cloud Managed Service Provider.

The transformation enabled the bank to deliver secure, scalable, and high-performance digital banking services, while maintaining strict regulatory compliance and improving operational efficiency.

Business Overview
SBM Bank India, a fast-growing universal bank, required a robust, scalable, and compliant cloud environment to support both regulatory and non-regulatory workloads. With increasing digital adoption and cross-border banking operations, the bank needed to modernize its infrastructure while ensuring high availability, security, and cost transparency.
Orient Technologies, as an AWS Managed Service Provider (MSP), implemented a secure AWS Landing Zone, 24x7 managed operations, and governance frameworks, enabling SBM to scale efficiently while maintaining compliance with BFSI regulations.

Through AWS adoption and managed services, SBM achieved:
• Enhanced application availability and uptime
• Improved customer digital experience
• Centralized security and compliance controls
• Optimized cloud cost governance
Business Context
  • SBM Bank India is asubsidiary of SBM Group, a leading financial institution headquartered in Mauritius with operations across multiple geographies.
  • The bank provides retail, corporate, and wealth banking services, focusing on NRIs, HNIs, and global customers.
  • It operates acrossmajor Indian cities and supports cross-border trade and investment corridors.
Technology Footprint (High Level)
  • Hybrid banking environment integrating on-premises infrastructure with AWS cloud services to enable seamless workload interoperability
  • Digital banking solutions supporting mobile and internet banking platforms with scalable, secure, and high-performance architecture
  • Core banking system integrations enabling secure and reliable connectivity between cloud-native applications and legacy banking systems
  • Enterprise data and reporting platforms catering to both regulatory and non-regulatory workloads with centralized data processing and analytics capabilities
  • API-driven integrations with fintech partners and external ecosystems to support open banking and digital innovation initiatives
  • AWS Landing Zone architecture comprising 25+ production and non-production accounts, governed through a centralized Network and Security (NetSec) account
  • Large-scale infrastructure footprint with over 200 virtual machines and more than 10 TB of storage deployed across environments
  • Modern application architecture leveraging microservices and managed database services to ensure scalability,resilience, and operational efficiency
01

The Challenges

As AWS Cloud adoption grew, State Bank of Mauritius needed a mature operating model to ensure reliability and governance at scale. Key challenges included:

1. Operational Stability at Scale

  • Rapid growth in digital banking transactions required high availability architecture
  • Need for auto-scaling infrastructure to handle peak loads
  • Legacy systems limiting agility and performance

2. Security and ComplianceAlignment

  • Enforcing security best practices across AWS services
  • Continuous monitoring for risks and misconfigurations
  • Strict regulatory requirements from RBI and global banking standards
  • Need for:

           - Data protection and encryption

            - Continuous monitoring and auditreadiness

            - Centralized security governance

3. Cost Visibility andOptimization

  • Managing cloud costs as workloads expanded
  • Identifying optimization opportunities without impacting performance
  • Establishing governance around consumption and usage patterns
  • Lack of granular visibility into cloud consumption
  • Over-provisioning risks leading to cost inefficiencies
  • Need for FinOps practices and cost allocation models

4. 24x7 Support and Reliability

  • Always-on operations to support business-critical lending systems
  • Predictable management change and controlled releases
  • Banking workloads require zero downtime tolerance
  • Need for:

             - Continuous monitoring

             - Incident management andresponse

             - Proactive issue resolution

Why State Bank of Mauritius Chose Orient Technologies

State Bank of Mauritius required more than reactive support they needed a structured, accountable managed services partner with strong AWS expertise and operational discipline.

Orient Technologies was selected for:

  • Proven AWS managed services capability
  • Strong experience in banking and financial services workloads
  • Understanding of regulatory compliance (RBI, PCI-DSS, etc.)
  • Security first and compliance-aware operating approach
  • Strong governance and service management framework
  • Outcome-driven engagement model
  • Leadership involvement and transparent communication
02

The Solutions

A) AWS Infrastructure & Application Operations

  • 24x7 monitoring of AWS workloads
  • Proactive Incident, problem and event management and resolution
  • Performance tuning and capacity planning

B) Security & Governance

  • Implementation of AWS Landing Zone and governance

             - AWS Organizations –Multi-account governance (25+ accounts)

            - AWS Control Tower – Landing zone orchestration and guardrails

             - AWS IAM / IAM Identity Center –Role-based access and SSO

             - AWS Config – Continuous compliance monitoring

             - AWS Cloud Trail – Centralized audit logging

             - Amazon Cloud Watch – Monitoring and alerting

  • Network & Security Architecture

            - Amazon VPC – Segmented network architecture

            - AWS Transit Gateway –Hub-and-spoke connectivity model

            - AWS Direct Connect /Site-to-Site VPN – Hybrid connectivity

            - AWS WAF – Web application firewall

            - Fortinet FortiGate (NGFW on EC2)

            - Deep packet inspection

            - IPS/IDS, URL filtering

            - North-South & East-West traffic control

            - Security Groups & NACLs –Network-level access control

  • Continuous security monitoring and alerting
  • Best-practice configuration baselines
  • Ongoing posture reviews aligned to financial services expectations
  • Integration with AWS security services (WAF, Guard Duty, Security Hub)

C) Backup, Resilience & Availability

  • Managed backup policies and validation
  • Periodic backup drills and testing
  • HA and failover readiness across critical components
  • Operational readiness to support business continuity

D) Cost Governance (FinOps)

  • Visibility into AWS cost drivers
  • Rightsizing and utilization optimization        
  • Savings Plans / Reserved Instances strategy
  • Governance mechanisms as workloads evolve

E) Change, Patch & Release Management

  • Controlled change processes
  • OS and platform-level patching
  • Predictable maintenance windows
02

The Solutions

Orient designed and operates a comprehensive AWS Managed Services model tailored to State Bank of Mauritius’s needs.

Operating Model

Outcome-Driven, NotTool-Driven

Orient’s managed services model emphasizes:

  • 24x7 Cloud Operations
  • Service reliability and accountability
  • Structured governance and reporting cadence
  • Defined SLAs and escalation matrix
  • Clear ownership and escalation paths
  • Continuous improvement mindset
  • Monthly governance and review meetings

The engagement is designed to evolve alongside State Bank of Mauritius’s business and technology roadmap.

03

The Results

While specific metrics are confidential, the managed services engagement has delivered clear value across key dimensions:

1. Improved Platform Stability

  • Increased uptime and availability
  • Reduced production incidents
  • Faster incident resolution through proactive monitoring

2. Strengthened Security & Compliance Posture

  • Consistent enforcement of security best practices
  • Improved readiness for audits and regulatory review
  • Centralized security controls
  • Reduced risk exposure

3. Operational Confidence

  • 24x7 support enabling uninterrupted business operations
  • Reduced dependency on internal teams for routine ops
  • Faster incident resolution

4. Cost Awareness and Optimization

  • Transparent cost visibility on AWS Consumption and spend
  • Ongoing optimization without compromising performance

What Makes This Partnership Work

Key success factors in the State Bank of Mauritius– Orient partnership include:

1.       Strong collaboration between SBM and Orient teams

2.       Consistent delivery and operational rigor

3.       Security-first mindset aligned to financial services needs

4.       Deep AWS and BFSI expertise

5.       Structured governance and transparent communication

6.       Focus on business outcomes overtooling

7.       Leadership engagement and accountability

• Consistent execution and operational discipline

• Security-first approach aligned with regulations

• Strong governance and transparency

• Focus on business outcomes over tools

• Automation, DevOps, and observability-led strategy

• Active leadership involvement

Looking Ahead

As State Bank of Mauritius continues to expand its digital and geographical footprint, the partnership is positioned to support:

  • Further AWS scale and modernization
  • Advanced analytics and data platforms
  • Enhanced security and resilience capabilities
  • Automation-driven operational maturity
  • Continued cost optimization and governance

Orient Technologies remains a trusted managed services partner, enabling State Bank of Mauritius to operate securely, reliably, and efficiently on AWS while focusing on its core mission of expanding access to digital banking services.

Orient Technologies will continue to support SBM as a trusted AWS Managed Services Partner, enabling State Bank of Mauritius to operate securely, reliably, and efficiently on AWS, while maintaining focus on its core mission of expanding access to digital banking services.

Key focus areas going forward include:

  • Ongoing cloud optimization to enhance performance and cost efficiency
  • Innovation enablement through adoption of advanced AWS services and capabilities
  • Designing future-ready architectures to support scalability, resilience, and evolving business needs

FAQ

You ask, we answer

What kind of networking and content delivery solutions does Orient Technologies Limited offer?

Orient Technologies Limited offers a range of networking and content delivery network solutions.

What industries do you cater to?

We provide Cloud services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.

How can a company prepare for cloud to cloud migration?

A company can prepare for cloud to cloud migration by performing a comprehensive inventory of its current infrastructure, data, and applications, identifying potential compatibility issues or data migration challenges, selecting a compatible cloud provider, and developing a migration plan that includes testing and risk management measures

How can a company ensure data security during cloud to cloud migration?

A company can ensure data security during cloud to cloud migration by using encryption and secure transfer protocols, implementing access controls and user authentication measures, and performing regular security audits and risk assessments.

How can Orient Technologies Limited help us migrate our existing applications and data to the cloud?

Our team of experts can assist you with the planning, execution, and testing of your migration to the cloud. We also offer automated tools and services to help you migrate your applications and data quickly and efficiently.

What sets your cybersecurity solutions apart from competitors?

Full-spectrum Cybersecurity Solutions - From Cybersecurity Awareness, endpoint security to Cloud Security and everything in between, Proactive threat intelligence, reducing vulnerabilities before they escalate, Customizable security layers based on your unique business needs, Strategic consulting through vCISO services, ensuring leadership-driven security frameworks, Cost-effective scalability, offering enterprise-level security to businesses of all sizes.

What’s the ROI of investing in cybersecurity with Cyber Solutions?

Businesses that invest in proactive cybersecurity measures reduce breach costs by an average of 70%.

What industries benefit the most from your cybersecurity solutions?

Healthcare (PHI - protecting personal health information), Finance (Aligning with regulatory compliances; safeguarding critical information assets), Retail & E-commerce (preventing data theft and securing payment systems), Technology (safeguarding intellectual property), SMBs and enterprises facing evolving digital threats.

How do your solutions ensure compliance with regulations like GDPR, HIPAA, or PCI DSS?

Our solutions are designed with compliance at their core. We offer frameworks and automated tools to ensure your security practices align with industry regulations, minimizing risk and preventing costly breaches.

How do you protect remote workforces and endpoints?

Through advanced Endpoint Detection and Response (EDR) solutions, we secure devices across remote environments.

How do I know which cybersecurity service is right for my business?

We offer a cyber risk assessment and an initial consultation to evaluate your current security posture.

Can your solutions integrate with our existing security infrastructure?

Yes! Our services are designed to integrate seamlessly with your existing technology stack.

What’s the difference between active and passive networking?

Active networking includes powered components like routers and switches. Passive includes cabling and non-powered physical elements.

What kind of active networking solutions does Orient Technologies Limited offer?

Orient Technologies Limited offers a range of active networking components such as, switches, routers, SD-WAN, and WI-FI.

What kind of compute and storage solutions does Orient Technologies Limited offer?

Orient Technologies Limited offers a wide range of compute and storage solutions, including virtualization, servers, storage, HCI, Backup and more.

What industries do you cater to?

We provide Data Center Solutions to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.

How can Orient Technologies Limited help us optimize our compute and storage infrastructure?

Our team of experts can analyze your current infrastructure and provide recommendations on how to optimize it for better performance, scalability, and cost-effectiveness. We also offer migration services to help you move to a more advanced and efficient infrastructure.

How can Orient Technologies Limited help us improve our collaboration capabilities?

Our team of experts can analyze your current collaboration infrastructure and provide recommendations on how to improve it for better productivity and efficiency. We also offer training and support services to ensure that your team is using the collaboration tools effectively.

What types of applications can be created using Power Apps?

Power Apps can be used to create a wide range of applications, including data entry forms, dashboards, workflows, and mobile applications.

What industries do you cater to?

We provide Digital Transformation services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.

What industries do you specialize in?

We work with businesses in healthcare, finance, manufacturing, and retail.

How quickly can I see results?

Most clients start seeing improvements in efficiency and data management within 3-6 months after implementation.

How does data warehousing help?

Data warehousing is the process of collecting, storing, and managing data from various sources in a central repository. It involves the use of specialized software and hardware to extract, transform, and load data from multiple sources into a structured data warehouse, where it can be accessed and analyzed for business intelligence purposes.

What are business analytics?

Business analytics refers to the practice of using data and statistical methods to analyze business operations and make informed decisions. This includes the use of advanced analytics techniques such as predictive modeling, data mining, and machine learning to extract insights from large and complex datasets.

Do you provide ongoing support?

Yes, we offer continuous support after implementation to ensure your digital transformation remains effective and scalable.

Can Power BI be used for collaboration and sharing?

Yes, Power BI includes collaboration and sharing features, allowing users to share reports and dashboards with others both inside and outside their organization.

What types of End-User Support are available?

End-User Support can include help desk services, online support resources, training and education, and on-site support services

What is involved in Zero Touch Deployment?

Zero Touch Deployment involves pre-configuring devices with settings, applications, and other configurations, and then using tools and automation to deploy the devices to end-users without requiring any manual intervention.

What industries do you cater to?

We provide End User Computing services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU, and more.

What are the benefits of Device as a Service?

Device as a Service can provide organizations with predictable costs, simplified procurement and deployment processes, and access to the latest technology and support services.

How can Mobile Device Management improve security?

Mobile Device Management can help improve security by enforcing policies and controls that protect devices and data, such as passcode requirements, data encryption, and remote wipe capabilities.

How can Desktop Management in the Modern Workplace improve productivity?

Desktop Management in the Modern Workplace can improve productivity by providing employees with secure access to their applications and data from any device or location, and by streamlining the management and maintenance of desktop devices.

What is an Annual Maintenance Contract (AMC)?

An Annual Maintenance Contract (AMC) is an agreement between a customer and a service provider for the provision of ongoing maintenance and support services for a specified period. An AMC typically covers hardware and software maintenance, repair, and replacement services for IT systems, with the aim of ensuring maximum uptime and minimizing downtime.

What industries do you cater to?

We provide multi-vendor support, managed services, annual maintenance contract, and facility management services to a wide range of industries, including Pharmaceutical, Healthcare, BFSI, ITeS, Government-PSU and more.

What does Orient do in multi-vendor support?

Our Multi-vendor support services involve hardware and software support through annual maintenance contracts and includes troubleshooting, repair, and maintenance services for devices and systems from multiple vendors.

What does Orient do in managed services?

Our Managed services involve monitoring, maintenance, and support of IT systems and backup and disaster recovery services which involves offering software licenses and administration, management and support for backup and recovery of data.

How quickly can I see results with Orient ITeS services?

Many clients experience improved efficiency and reduced costs within the first 3-6 months of implementation.

How does Orient’s facility management services benefit businesses?

Orient has a large pool of skilled resources with a presence PAN India, this helps businesses to access specialized skills and expertise that they may not have in-house

Do you offer ongoing support after implementation?

Yes, our 24/7 support ensures your IT systems continue to perform optimally after implementation.