Why Traditional IT Outsourcing Falls Short

In a world of rising complexity and accelerating digital expectations, traditional IT outsourcing is being tested. Once centered on cost savings and offshore support, legacy models often fail to deliver the agility, accountability, and strategic alignment modern enterprises demand. Vendor fragmentation. SLA misalignment. Delayed response times. Siloed service delivery. These issues compound over time, impacting innovation velocity and operational resilience.

Introducing TOSS: Total IT Outsourcing Services by Orient

TOSS isn’t traditional outsourcing. It’s outcome sourcing. Orient Technologies' TOSS model reimagines IT partnerships. Instead of managing multiple service providers, contracts, and escalations, CIOs engage a single partner accountable for:

• Infrastructure management

• Applications and cloud

• Cybersecurity oversight

• End-user support

• Compliance and governance

• All under one SLA. One strategic roadmap.

What Makes TOSS Different?

• Full Ownership, Not Partial Support

• Orient co-owns the IT environment from deployment to operations to transformation.

• Strategic Alignment with Business Goals

• Every service is mapped to outcomes like uptime, compliance, agility, and experience.

• OEM-Agnostic, Outcome-Led Execution

• Deep partnerships with leaders like Cisco, AWS, Fortinet, and Microsoft without vendor lock-in.

• Predictable SLAs, Scalable Delivery

• One SLA governs the full IT stack. Delivery pods scale as your business grows.

The Benefits of TOSS

1. Accelerated Time-to-Value – Quicker rollouts with integrated planning and execution.
2. Lower Total Cost of Ownership (TCO) – Consolidated vendor landscape and proactive governance.
3. Improved Visibility & Control – Unified dashboards, security telemetry, and business-aligned KPIs.
4. Free Up Internal Teams – Shift from firefighting to innovation with Orient managing steady-state ops.

From Cost Center to Growth Enabler

TOSS helps CIOs shift the IT conversation from "what’s broken" to "what’s next." It turns outsourcing into a strategic lever, delivering resilience, readiness, and results. When you unify service delivery and align IT to business goals, you create space for innovation.