In today’s complex IT landscape, organizations are managing sprawling networks, device fleets, and service contracts, often across a dozen vendors.

The result? Fragmented oversight, delayed resolutions, and reactive firefighting. It’s time for a new model: one that simplifies, centralizes, and scales. That model is unified Infrastructure Managed Services (IMS), backed by a single SLA.

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The Problem with Fragmented Infrastructure

Organizations typically manage IT through siloed service providers:

• One for device maintenance
• Another for print services
• A third for network and security support
• Internal teams juggling renewals and compliance

This patchwork creates:

• Inconsistent SLAs
• Lack of visibility across assets
• Slow fault resolution
• Unpredictable costs
• Compliance risks due to lack of standardization
• A Unified Approach to IMS

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Orient Technologies reimagines IMS with a full-spectrum, SLA-driven model, orchestrated across:

• IT Facility Management
• Field-first maintenance, on-site support, AMC fulfillment
• Managed IT Services
• 24x7 monitoring, patching, ticketing, and proactive incident resolution
• Multivendor Support
• One helpdesk for all OEMs, simplified spares and escalation
• Device as a Service (DaaS)
• Subscription-based device lifecycle management
• Managed Print Services
• Print optimization and quota management
• Subscription & Renewal Services
• Centralized control over licenses, software, and hardware support
• Sustainability Services
• Energy-efficient ops, e-waste reduction, ESG alignment

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Why One SLA Changes Everything

A unified SLA isn’t just about faster service. It’s about:

• Accountability: One partner responsible end-to-end
• Predictability: Fixed-cost operations and fewer surprises
• Governance: Standardized reporting and audit-ready controls
• Agility: Scalable services that adapt to business changes

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Business Outcomes

Clients experience tangible benefits:

• 30% reduction in service delays through centralized dispatch
• 20% improvement in device uptime
• Up to 25% cut in IT ops cost over 24 months

Seamless compliance across sectors like BFSI, Pharma, and Manufacturing.

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Who Benefits Most?

Industries with complex IT environments and high regulatory pressure:

• BFSI: On-prem uptime, audit trails, endpoint consistency
• Pharma: Validation-ready systems and regulated device tracking
• Logistics & Government: Distributed site support and AMC models
• SMBs: Outsourced IT teams without the complexity

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In an era where IT is expected to enable business growth, not just maintain it. The infrastructure must be streamlined, standardized, and strategic.

Unified IT. Unified SLA. Unified value.